Use of AI in Human Resources

Artificial intelligence, AI in HR has become a buzzword in recent years. Artificial Intelligence has already proved itself in many aspects of society and the workplace. 

As Artificial intelligence becomes more prevalent, businesses use it to improve their operations. AI in HR examples includes automating tasks such as recruitment and performance management. This article will explain what AI is, as well as the impact of AI on HR.

AI in HR: What Exactly Does it Entail?

The definition of artificial intelligence is machine learning that mimics human thinking or decision-making. So whether it’s recruiting software that matches job descriptions with potential candidates or chatbots that answer employee questions, HR machine learning is all about creating a system that acts like a real person.

AI in HR examples

Top 10 Applications of AI in Human Resource Management

While we don’t know to what extent human resources will be replaced by AI, here are some AI in HR examples and ways companies have already implemented AI into different aspects of their work:

Using Robotics in Human Resource Management to Improve Product

Providing better products to consumers is one impact of AI on HR we can’t overlook. HR machine learning can help you create better products through automation and data mining. For example, Amazon uses AI to recommend books based on your purchases. The same thing happens when Netflix recommends movies you might enjoy.

Solving Problems Through Data Analysis

Data analysis includes applying machine learning algorithms to large amounts of information and finding patterns within that data. Imagine identifying problems in manufacturing before they occur, rather than after-the-fact. Such predictive analytics allows organizations to focus on opportunities instead of waste. The same principle applies to identifying trends and correlations, allowing them to make smarter decisions and reduce costs.

Better Customer Service

Chatbots offer personal assistance for customers who need help quickly. This Artificial Intelligence, AI in human resource management, brings about an effective customer service department. They take customer feedback and learn from it, allowing service teams to improve and adapt accordingly. While this sounds simple, there’s actually quite a bit of science behind how these programs work.


Automated processes let employees do things faster and more efficiently while requiring less human effort. It’s no surprise that Amazon is one of the world’s most popular ecommerce platforms. Their automated delivery system delivers packages within hours of purchase. Even FedEx and UPS operate an army of robots across global logistics networks. Some experts even predict self-driving cars in the near future.

AI in HR examples Machine learning for HR

Better Recruitment

One of the key applications of AI in HR is hiring. Recruiting is costly. According to the US government, hiring managers spend approximately $20 billion annually looking for qualified candidates. Meanwhile, the turnover rate among millennials is higher at 25% – twice the average for other age groups. HR machine learning provides a solution to both issues. In fact, IBM predicts the number of jobs created due to artificial intelligence will exceed the number eliminated by traditional machines by 2030.

Efficient Performance Management 

Many companies today collect detailed metrics on each employee to track performance. As HR professionals, we also measure skills and knowledge levels, review attendance records, and ensure compliance with company policy. However, many of these activities require significant time and manpower. With HR machine learning programs in place, we can now automate much of this process, freeing up valuable talent for more important tasks.

Improving Time Management

Time management is another impact of AI on HR in the modern work setting. We can effortlessly improve staff productivity, including scheduling tools, project management software, and task management apps. These applications enable employees to work better by giving them access to accurate information and easy access to all relevant resources. In addition, such programs provide real-time visibility into their progress towards goals and alerts in case of delays or errors.

Finding New Ways To Generate Revenue 

With so many businesses relying on data to find new ways to generate revenue and increase profits, we’ve seen great examples of creative ways to apply AI to sales, marketing, and advertising. Here are some AI in HR examples:

– Salesforce recently used AI techniques to sell more items, reducing the amount of time spent by human representatives

– An Australian startup is using AI as part of its programmatic ad platform to optimize conversions and make ads more appealing

– Another startup has developed chatbots to respond to customer inquiries and complaints

Predicting Future Behavior

Robotics in human resource management can help hiring managers identify crucial traits of employees that do not show up in their resumes. While predictive analytics (PAS) have existed for years, they were limited in scope and accuracy. But advances in algorithms and big data systems have made PAS possible. 

By crunching through vast amounts of raw data, we can pinpoint not only what people are doing right now but also where they’re likely to go next. The result? A stronger understanding of consumer preferences. This means you can adjust your business strategy to appeal to your preferred audience and anticipate changes in demand before they become trends.

Internal Mobility and Employee Retention

AI-powered platforms enable employers to easily onboard, train, manage, and develop new hires from within the organization, allowing employees to learn new roles without leaving the workplace quickly. Similarly, innovative mobility solutions allow employees to move between locations seamlessly and adapt to changing roles throughout their careers. For example, you could change the location by simply logging into your phone or computer. And if you want to try out different job roles, you don’t need to quit because you’ll be able to transfer your current position to a new role within seconds. 

As you can see, AI in HR is here to stay. It comes with a wide range of potential applications that will impact virtually every department at almost any sized business. We’re convinced that the future of work is bright, with the impact of AI on HR helping us make the most of our talents, abilities, and skills. It’s really exciting to think about how far AI can take us!

Anna Verasai
Anna Versai is a Team Writer at The HR Digest; she covers topics related to Recruitment, Workplace Culture, Interview Tips, Employee Benefits, HR News and HR Leadership. She also writes for Technowize, providing her views on the Upcoming Technology, Product Reviews, and the latest apps and softwares.

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